Senior Product Manager

Overview

As a Product Manager within the Enterprise Video and Voice Product Line, you will be responsible for understanding customer needs and translating these into prioritized items on the product backlog. You will also be responsible for monitoring customer engagement, customer satisfaction, and managing stakeholder expectations. You will work with a team based out of New Jersey, Ohio, Bangalore, London and Hyderabad.

Employee Platforms

The Employee Platforms group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions directly impacting end users. You'll work in a modern, stable, resilient, and secure operating environment where you-and the products you deliver-will thrive.

Collaboration and Communication Product Line

The Collaboration and Communication Product Line at JP Morgan Chase is responsible for engineering, developing, and supporting modern enterprise-wide solutions that allow our global workforce of over 300,000 employees to effectively collaborate and communicate internally and with our global client base.

Our global scale presents a great opportunity to drive the innovation that will continue to fundamentally transform the way we work. As a member of the team, we look first and foremost for people who are passionate about solving business problems through teamwork and innovation, while leveraging product development and engineering best practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development and platform engineering lifecycle, working with agile product teams and partnering with stakeholders to drive towards common goals aligned to our employees and customers. The sky is the limit: We expect you to push product boundaries and explore areas including cloud computing, AI/ML, serverless computing, mobile, and big data technologies to achieve our goals and deliver products that delight our customers.

We have a people-oriented culture with an obsession for user experience, design, engineering excellence, experimentation, learning and continuous improvement. You'll work in a collaborative, trusting, thought-provoking environment that encourages diversity of thought and drives innovative solutions that are in the best interests of our customers and our team.

Backbone Product Manager

At JPMC, Product Managers are responsible for the end-to-end success of one or more products aligned to a product area. They support the vision created by the Product Area Lead by ensuring the solutions under their management are both valuable and viable. We are looking for a Product Manager to join our Enterprise Video and Voice Product Line, with responsibility for our world-class voice and video backbone products. These include building, managing and developing our global carrier connections and voice integration products. Our goal is to deliver environments where our employees can effortlessly collaborate with colleagues and customers, regardless of location. We realize that hybrid working is here to stay and are committed to building solutions that eliminate barriers to collaboration when meeting participants cannot be in the same location.

Our Voice & Video technologies are leveraged by nearly all 300,000 employees across our global footprint to effectively collaborate. We see an exciting opportunity to use AI/ML and building management data improve the communications experience. This is especially important in our complex hybrid working and digital environment.

As a Product Manager, you will be responsible for understanding customer needs and translating these into prioritized items on the product backlog. You will also be responsible for monitoring customer engagement, customer satisfaction, and managing stakeholder expectations. You will work with a team based out of New Jersey, Ohio, Bangalore, London and Hyderabad.

Job Responsibilities

• Defines and communicates product vision and strategy in line with the customers' long-term business goals
• Conducts market research and tracks industry developments with regards to productivity, collaboration, data, AI/ML solutions and understands implications to product vision and strategy
• Identifies market need, interfacing with line of business technology customers as needed to define the scope and position of the product
• Defines and manages the product's business metrics, including cost, feature and functionality, risk posture and reliability
• Documenting, managing and communicating risks and resolution plans appropriately to all stakeholders
• Creates and maintains the product's definition, product roadmap & customer facing SLOs/SLAs
• Prioritizes the product backlog and maintains a vision for the product
• Oversees and drives the go-to-market and strategic marketing plans for the product
• Creates a safe environment for experimentation and failures to support fast learning cycles
• Manages the senior stakeholder community and customer advisory boards
• Leads by example, exhibiting robust risk measures while advocating for adherence throughout the development lifecycle

Required qualifications, capabilities and skills

• Strong Experience in Technology product management role within enterprise environment
• Demonstrated success in a product management role with an emphasis on delivering collaboration solutions to the enterprise
• Proven experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions
• Knowledge of technology standards, industry trends, and emerging technologies
• Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
• Strong written and verbal communication skills with the ability to articulate concepts to senior management, internal stakeholders, external vendors and customers
• Proven experience of building strong, cohesive partnerships with key stakeholders
• Strong interpersonal skills to manage relationships with a variety of partners and stakeholders
• Experience writing technical stories in JIRA/confluence using industry standard notations

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development and offer competitive benefits and compensation. If you are looking to build your career as part of a global technology team, tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.