Customer Service Representative (Outbound call focused) - LATAM

Location: Remote – EST schedule
Schedule: Full-time, Monday–Friday, 8:30 AM–5:00 PM (EST)
Type: Independent Contractor

We’re looking for a friendly, organized, and proactive Customer Service Representative who enjoys helping customers and managing multiple communication channels.

• Make outbound calls daily to existing customers and membership program members to schedule or confirm appointments.

• Manage a high volume of customer emails, especially for commercial accounts.

• Follow up with customers to help fill the three-day scheduling board.

• De-escalate customer concerns and ensure positive resolutions.

• Support internal communication with the scheduling team.

• Maintain accurate customer records and track interactions in the CRM system.

• Engage customers to promote and support membership program growth.

• Handle multiple tasks efficiently in a fast-paced environment.

• Advanced English proficiency – written and spoken.

• 2+ years of customer service experience.

• Experience handling both phone and email support.

• Strong conflict-resolution and communication skills.

• Comfortable making outbound calls to existing clients.

• Outgoing personality and natural enthusiasm for customer interaction.

• Competitive monthly compensation as an independent contractor.

• Eligible for performance-based bonuses starting November 1.

• Additional incentives for membership sales or booked appointments.

• 2 weeks of PTO accruing after 90 days, plus company holidays.

👉 Apply through the link or send us your CV in English.