Salesforce Administrator (LATAM)
Newsela
Quilmes - hace 5 días
The Salesforce Administrator is responsible for owning aspects of our SFDC instance related to our end‑to‑end sales, customer success and customer support journey. You will optimize sales motions and internal customer experience by enhancing tools, processes and data. You’ll design, configure and deploy innovative solutions in our SFDC instance and other tools in our Sales tech stack to deliver a best‑in‑class sales and customer success experience. You’ll manage a portfolio of projects, sprint items, “hot fixes” and day‑to‑day tasks that are critical to ensure business continuity and growth. You’ll collaborate with Sales, Marketing and Finance teams on cross‑functional initiatives to gather requirements, scope work and execute deliverables. You’ll serve as a functional owner of SFDC Sales, Service and CPQ components and work directly with stakeholders, project managers and analysts to understand business needs and translate them into functional and technical requirements.
Why You’ll Love This RoleReporting to the Manager of Customer Optimization Technology, you’ll be part of a team of training and sales enablement professionals, project managers, SFDC Administrators and Developers, and revenue operators working closely to ensure individual and team success. You’ll work on projects that impact all areas of the company and end users, from developing tools that enable sales to quantify customer goals to creating automation that gets teachers answers to support questions quickly and efficiently. Your work will help expand Newsela’s reach and deliver engaging, culturally responsive learning content to K‑12 students and teachers nationwide.
Why We’ll Love YouYou have 2+ years experience managing Salesforce instances, projects and initiatives, and possess administrator‑level knowledge of Salesforce (Sales, Service, CPQ) including workflow rules and advanced formulas, release management, data migration and cleansing, and multiple development environments. You have a track record of managing projects from end to end—scoping, gathering requirements, design, development and deployment. You learn new systems by testing functionality and evaluating setup, and you follow quality assurance steps to ensure work is issue‑free. While not required, experience with enterprise sales and customer success tools such as Outreach, Gainsight, FormAssembly and Highspot is nice to have. Salesforce Administrator, CPQ Administrator, or Service Cloud certifications are also a plus.
About NewselaOne of the fastest‑growing tech companies in K‑12 education, Newsela was founded on the principle that while every child learns differently, they all deserve a rich learning experience that ignites a love of learning. We built our platform on learning‑science research to deliver the most engaging, authentic content and modernize teaching. Along with interactive assessments and tools, we give teachers digital content at five reading levels from more than 100 top sources that is relevant to the diverse backgrounds and interests of their students. Since 2013, we’ve reached 90% of U.S. K‑12 schools, with over 2.5 M teachers and 37 M students registered.
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