Customer Service Assistant (Remote)
Valatam
Moreno - hace 4 días
We're seeking Bilingual Customer Service Assistants (Remote). People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua. Work Schedule: Monday-Friday, 9 am - 5 pm EST. Language: Fluent written and spoken English (C1/C2). Only resumes in English will be considered.
About Us
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:
- ACTION - You have an action bias. You get things done, fast
- CARE - You take pleasure in helping others and doing things the right way
- OUTSTANDING - You have the highest standards and run things like a well-oiled machine
- DEPENDABLE - If someone asks you to do something, they KNOW it will get done
- ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.
You will succeed here if you value clear processes and can perform the following responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner
- Assist customers in navigating our products and services, providing guidance and solutions to their inquiries
- Resolve customer complaints and issues effectively and efficiently, ensuring customer satisfaction
- Maintain accurate records of customer interactions and transactions in our database
- Collaborate with team members and other departments to ensure a seamless customer experience
- Monitor customer feedback to identify trends and suggest improvements to services and processes
Our projects may include other related tasks; the specific tasks will vary depending on the client and the exact job description.
Requirements- C1/C2 English writing and speaking skills
- 1 to 6 years of experience in customer service roles, preferably remote
- Graduated (or soon to graduate) with a college degree is preferred
- A quiet home office with a desk and office chair
- Stable internet with at least 10 Mbps download and 2 Mbps upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
- Access to a backup place of work in case of power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
- Entry-level payment rates: $4/hr (approx $640-740/month)
- Ongoing pay increments at each work anniversary
- Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members)
Full-time client placements also include:
- 7 US federal holidays as paid time off
- 4 days paid time off (over 65% of our clients provide even more PTO days)
- Monthly stipend for medical insurance (after an induction period)
- Birthday/Anniversary bonuses
- Gym/Wellness allowance
- Unlimited online fitness classes with our online personal training partner
- Invites to our annual Christmas parties and other in-person or online gatherings
We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities. If you have a trip already planned within the next four months, please apply after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.
#J-18808-LjbffrBilingual Customer Service Assistant - (English - Spanish) Remote
About Mangone Law Firm, LLC Mangone Law Firm, LLC is a New Jersey-based immigration law firm dedicated since 2012 to helping new Americans obtain legal status in the U.S. We represent immigrants nationwide, committed to excellence in customer service, deeply understanding...
Remote Bilingual Customer Service Specialist (Spanish/English)
A leading remote customer service company in Argentina is seeking a Spanish+English Bilingual Customer Service Representative to join their team. In this position, you will provide exceptional support through calls and live chats while maintaining accurate customer records....
Customer Service Team Lead for a Wellness E-commerce Company (US Base/Remote)
Customer Service Team Lead for a Wellness E-commerce Company (US Base/Remote) Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting...
Remote Customer Service Rep – LATAM, Paid Training & Growth
A global customer service provider is seeking a Customer Service Representative for a remote position. The role involves managing calls, resolving customer concerns, and maintaining records of interactions. Ideal candidates will have at least one year of experience and...
Remote Outbound Customer Service Rep (LATAM) - Bonuses & PTO
A customer service-focused company is seeking a friendly and proactive Customer Service Representative for a remote position. This full-time role involves making outbound calls, managing customer emails, and resolving concerns. Candidates should have advanced English...
VIP Customer Service Specialist - Spanish/Chinese (Remote)
VIP Customer Service Specialist - Spanish/Chinese (Remote)Responsibilities - Manage and maintain VIP users. - Proactively communicate and promptly solve VIP users’ problems; provide feedback for product optimization; ensure VIP satisfaction. - Establish contact with VIP...
Remote Customer Service Rep - Multichannel Support (USD)
A growing US-based business is seeking a Customer Service Representative to join their team. This remote role involves communicating with customers through various channels, providing knowledgeable answers to inquiries, and ensuring customer satisfaction. Candidates should...
Traveler Care Specialist, Luxury Travel (Customer Service, Sales)
Company Overview Zicasso is a leading luxury travel company that creates personalized, life-enriching experiences for discerning travelers. Founded in Silicon Valley, our unique approach to travel blends cutting-edge technology and the unsurpassed destination expertise of...
Paralegal with a passion for customer service (LegalTech)
Paralegal with a passion for customer service (LegalTech) Join Codekeeper and play an important role in managing customer success for our clients. As a LegalTech company focus is on the intersection of legal drafting/review, customer communications, and technical...
Responsable de Atención al Cliente / Customer Service Manager
🚀 ¡Únete a nuestra escuela de programación online que enseña tecnología a niños y adolescentes de 5 a 17 años! Buscamos a una persona proactiva y apasionada por el servicio al cliente para nuestro equipo que atiende al mercado Latinoamericano. Como Customer Success Manager...
Client Service Team Lead - Latin America (Remote)
Job Openings Client Service Team Lead - Latin America (Remote) About the job Client Service Team Lead - Latin America (Remote) Client Service Team Lead | Remote | Luxury Travel About FlyFlat FlyFlat helps founders, investors, and executives book international business and...
Service Experience Guide - REMOTE
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Experience Advocate - REMOTE. In this role, you will own the complete lifecycle of property files, ensuring a smooth and unified service experience for our customers....
E-commerce Operations & Creative Assistant (Fully Remote)
E-commerce Operations & Creative Assistant (Fully Remote) Get AI-powered advice on this job and more exclusive features. About Valatam We're Valatam, a team that connects bilingual professionals from Latin America with global clients주소. Our people are our pride, and...
Remote Service Experience Advocate
A recruitment agency is looking for a Service Experience Advocate - REMOTE. This role involves managing the complete lifecycle of property files, ensuring a smooth service experience, coordinating with stakeholders, and enhancing customer satisfaction. Key qualifications...
Spanish+English Bilingual Customer Service Representative
Overview If you're looking for a role where your language skills can make a real difference, we have the perfect opportunity for you. We're seeking a Spanish+English Bilingual Customer Service Representative to join our remote team and act as a vital link between our brand...
Client Service Team Member - Latin America (Remote)
About the job Client Service Team Member - Latin America (Remote) Client Service Member | Remote | Luxury Travel About FlyFlat FlyFlat helps founders, investors, and executives book international business and first‑class flights at unbeatable rates-often 30-80% below...
Customer Service Representative (Latin America)
Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who...
Bilingual Customer Experience Assistant (Remote)
A reputable immigration law firm is seeking a Customer Service Assistant to manage client interactions, handle calls, and ensure client satisfaction. Candidates must be bilingual in Spanish and English, possess strong organizational skills, and provide exceptional customer...
Remote Customer Service Team Lead - Wellness Brand
A wellness e-commerce company is seeking a Customer Service Team Lead to manage a team of customer service agents. This position is remote and ideal for candidates with experience in the health and wellness sector and e-commerce. The role involves overseeing operations,...
Customer Service Representative (Outbound call focused) - LATAM
Customer Service Representative LATAM Location: Remote – EST schedule Schedule: Full-time, Monday–Friday, 8:30 AM–5:00 PM (EST) Type: Independent Contractor 🎯 Role Overview We’re looking for a friendly, organized, and proactive Customer Service Representative who enjoys...