Technical Support Engineer (LatAm)
Wallarm: API Security Leader
Florencio Varela - hace 3 días
Join to apply for the Technical Support Engineer (LatAm) role at Wallarm: API Security Leader
Since 2016, Wallarm has been on a mission to secure the internet's critical infrastructure: APIs. Today, we are the trusted choice for over 200 of the world's most innovative companies, from high-growth startups to Fortune 500 and Nasdaq leaders. Our unified platform provides full-lifecycle API security — helping teams discover their attack surface, protect against modern threats, and respond to incidents in real-time. As a graduate of Y Combinator and fueled by a recent $55M Series C, we are scaling our global, remote-first team of 150+ innovators to solve the next generation of security challenges.
Our product- Discover. See every asset across your entire attack surface—from cloud environments to every API endpoint with auto-discovery capabilities.
- Protect. A single suite that goes beyond OWASP Top 10 for full coverage for API specific threats, account takeover, malicious bots, L7 DDoS, and more.
- Respond. Streamline incident response with complete visibility, smart triggers, and active threat verification.
- Test. Automate security testing of your APIs and web assets. Prioritize remediation for every asset, in every environment.
- Serve as the primary technical contact for customers, partners, and internal teams, providing expert-level support and guidance.
- Lead troubleshooting sessions and conduct online training to ensure customers are successful with our products.
- Deliver proactive support to key clients, building trusted relationships and ensuring they maximize their value from Wallarm.
- Manage communication during technical incidents, providing clear updates to both customers and internal stakeholders.
- Act as the customer's voice by systematically collecting feedback and translating it into clear feature requests for our product managers.
- Rigorously test our products to identify issues, replicate customer problems, and create detailed bug reports for the development team.
- Contribute to the evolution of our product line by providing real-world insights from customer interactions.
- Manage the deployment and configuration of Wallarm solutions in diverse customer environments.
- Develop and maintain technical documentation, including how-to guides and troubleshooting articles for our Knowledge Base.
- Own and maintain the support team's test environment to ensure effective problem replication.
- 3+ years of expertise in Customer Support and User Support positions
- Knowledge and practical skills in installing and configuring Linux operating systems CentOS, Ubuntu, and Debian at an advanced user level
- Ability to configure network settings and Linux OS routing
- Ability to work with system services and system logs of Linux OS
- Experience with Docker
- Understanding the main points of information security in the network and web applications
- Knowledge of Nginx and the HTTP protocol
- Knowledge of the seven-layer OSI model, networking rules, and routing principles
- Experience in technical support in a hosting company, technical integrator, or vendor
- Experience with Kubernetes and Ansible
- Scripting skills in Bash, Perl, Ruby, or Python
- Experience with Cloud environment
- Cybersecurity knowledge
- Ability to work on a product that makes the Internet safer
- Completely remote work
- Shift hours: 15:00 EST till 23:00 EST, Tuesday - Saturday
- Competitive salary
- Paid days off
- Medical insurance
- Working equipment
Mid-Senior level
Employment typeFull-time
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