Help Desk Analyst
Astropay
Buenos Aires - hace un día
We are looking for a Help Desk Analyst to join our team!AstroPay is the global Digital Wallet of choice for thousands of consumers who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across thousands of consumer-recognized payment methods.We have operations in all LATAM, Africa, Asia & Europe. We work in a dynamic environment. We are in constant improvement of our product and reaching the best time to market is in our mission. We are open to feedback and we value honesty.Tasks:- Identify and suggest possible improvements on procedures- Identify, research and resolve routine technical problems of low and moderate complexity- Coordinate with other teams or departments to resolve user problemsRequirements:- Studies in Technical education related to IT management, Technical Support, Infrastructure- Previous experience is not required, but is a plus- Tech savvy with knowledge of office automation products, databases and remote control- Good understanding of computer systems, mobile devices and other tech products- Ability to diagnose and resolve basic technical issues- Proficiency in English- Excellent communication skills- Customer-oriented and cool-temperedBenefits:- 100% remote work.- Diverse and multicultural work environment.- Extensive opportunities for growth and professional development.- Constant training & development.
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